Varenzo (“we”, “our”, “us”) operates the Varenzo mobile application and website (“Service”).
This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Service.

By accessing or using Varenzo, you agree to this Privacy Policy.

1. Information We Collect

1.1 Personal Information

When you register or use our Service, we may collect:

  • Full Name

  • Phone Number

  • Email Address

  • Delivery/Billing Address

  • Gender (optional)

  • Profile Image (optional)

1.2 Order & Transaction Information

  • Items purchased

  • Payment method

  • Transaction IDs

  • Delivery details

Note: We do not store full card or UPI details.
Payments are securely handled by third-party payment gateways.

1.3 Device Information

We automatically collect:

  • Device model & operating system

  • IP address

  • Browser type (for website users)

  • App version

  • Crash logs & performance data

1.4 Location Information (If enabled)

We may access your approximate or precise location to:

  • Auto-detect your address

  • Provide delivery availability

  • Show nearby offers or sellers

You may disable location access anytime through device settings.

1.5 Cookies (Website Only)

We use cookies to:

  • Improve user experience

  • Maintain login sessions

  • Analyze website traffic

2. How We Use Your Information

We use the collected information to:

  • Register and manage your account

  • Process and deliver your orders

  • Send order updates, notifications, and OTPs

  • Provide customer support

  • Improve app/website performance

  • Personalize offers and recommendations

  • Prevent fraud and ensure platform security

3. Sharing of Information

We never sell or trade your personal information.

We may share your information with:

  • Delivery Partners (to deliver your orders)

  • Payment Gateway Providers

  • SMS/Email Service Providers

  • Analytics & Crash Reporting Tools

  • Cloud Hosting Providers

We may disclose information if required:

  • To comply with legal obligations

  • To protect the rights of users and the platform

All third-party partners follow strict confidentiality and data protection standards.

4. Data Security

We use industry-standard measures to secure your data:

  • SSL encryption

  • Secure servers

  • Access control

  • Encrypted communication between client and server

However, no method of transmission is 100% secure.
Users are responsible for protecting their login credentials.

5. Your Rights

You may:

  • Update your profile information

  • Request deletion of your account

  • Request removal of your personal data

  • Disable push notifications

  • Disable location permissions

To request data deletion, contact us at the details below.

6. Children’s Privacy

Varenzo is not intended for children under 13 years.
We do not knowingly collect data from children.

7. Third-Party Services Used

Our app and website may use:

  • Google Analytics / Firebase Analytics

  • Firebase Crashlytics

  • Payment gateway services

  • SMS/Email OTP services

These services have their own privacy policies.

8. Changes to This Privacy Policy

We may update this Privacy Policy at any time.
Changes will be posted on the app and website.

9. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact us:

Varenzo Support
Email: support@Varenzo.com